Refund policy

LuxeLather | Beautiful Details. Everyday Luxury.

Website: https://luxelather.store

At LuxeLather, customer satisfaction is one of our highest priorities. We want you to feel confident when purchasing our elegant soap dispensers, bathroom accessories, and home essentials.

We understand that sometimes a product may not meet your expectations. That's why we offer a straightforward 30-day return and refund policy designed to make your shopping experience as convenient and worry-free as possible.

1. Our 30-Day Return Policy

LuxeLather offers free returns within 30 calendar days of receiving your order.

If you are not completely satisfied with your purchase, you may request a return within 30 days from the date your order is delivered.

To qualify for a standard return:

  • Your return request must be submitted within 30 days of delivery.

  • The product must be unused, undamaged, and in its original condition.

  • All original accessories, components, and packaging should be included whenever reasonably possible.

  • You must provide your order number or another valid proof of purchase.

If an item arrives damaged, defective, or incorrect, please contact us even if it does not meet the standard return conditions above.

Your statutory consumer rights remain unaffected.

2. Free Returns

We are pleased to offer free returns for eligible purchases worldwide.

For approved returns:

  • No restocking fees will be charged.

  • No return handling fees will be charged.

  • Standard return shipping costs will be covered by LuxeLather.

  • Return instructions and, where applicable, a prepaid shipping label will be provided.

Please do not ship any item back without first contacting our customer support team.

We will provide the appropriate return address and instructions after reviewing your request.

3. How to Request a Return

To initiate a return, please contact:

Email: support@luxelather.store

Phone: +1 (403) 880-0702

Include the following information:

  1. Your full name.

  2. Your order number.

  3. The email address used at checkout.

  4. The product you wish to return.

  5. A brief explanation of your return request.

  6. Photographs, if the product is damaged, defective, or incorrect.

Our customer support team will review your request and provide the next steps.

4. Damaged, Defective, or Incorrect Items

We carefully select our products and aim to ensure that every order reaches you in satisfactory condition.

If your order arrives damaged, defective, or different from what you purchased, please contact us as soon as reasonably possible.

We may request photographs of the product and its packaging to help assess the issue.

Depending on the circumstances, we will offer an appropriate resolution, which may include:

  • A replacement product at no additional charge.

  • A full refund.

  • Another suitable solution agreed upon with you.

Where the product is defective or incorrectly supplied, your rights under applicable consumer protection laws will be respected.

5. Refund Eligibility

Refunds may be issued for:

  • Eligible items returned within the 30-day return period.

  • Products received damaged or defective.

  • Incorrect products delivered.

  • Orders canceled before shipment.

  • Other circumstances where a refund is required by applicable law.

For change-of-mind returns, products should meet the eligibility conditions described in Section 1.

6. Refund Processing

Once we receive and inspect your returned item, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method.

We aim to initiate approved refunds within 5–10 business days after inspection.

Your bank, credit card provider, or payment processor may require additional time to post the funds to your account.

If you have not received an approved refund after the expected processing period, please contact us for assistance.

7. Exchanges

If you would like a different color, style, or product, please contact our customer support team.

Depending on availability, we may arrange an exchange or recommend returning the original item and placing a new order.

Eligible exchanges will be handled without additional return shipping charges.

8. Order Cancellations

If you need to cancel your order, please contact us as soon as possible.

Orders that have not yet been processed or shipped may be canceled for a full refund.

If your order has already been shipped, you may request a return after delivery under our 30-day return policy.

9. Return Shipping Instructions

To ensure that your return is handled correctly:

  • Contact LuxeLather before sending any products back.

  • Follow the instructions provided by our customer support team.

  • Pack glass products securely to help prevent damage during transit.

  • Include any return authorization information requested by our team.

  • Keep your shipping receipt or tracking information when available.

The return destination may differ from our published business address.

10. Consumer Rights

Nothing in this policy limits or excludes any rights or remedies available to you under applicable consumer protection laws.

Where local law provides greater protection than this policy, the applicable legal requirements will take precedence.

11. Contact Information

For questions about returns, exchanges, cancellations, or refunds, please contact:

LuxeLather

Email: support@luxelather.store

Phone: +1 (403) 880-0702

Website: https://luxelather.store

Business Address:

273091 Panorama Rd
Rocky View County, AB T4B 4Z1
Canada

Thank you for choosing LuxeLather. We appreciate your trust and look forward to helping you create a more beautiful everyday space.