Terms of service

Welcome to LuxeLather

These Terms of Service govern your access to and use of the LuxeLather website, including all products, services, information, and features made available through our online store.

LuxeLather was established in 2023 and offers a curated selection of decorative soap dispensers, bathroom accessories, and home essentials.

By accessing our website or purchasing from our store, you agree to these Terms of Service.

Please read them carefully before using our website.

1. General Conditions

By using this website, you confirm that you are legally capable of entering into a binding agreement or have obtained the necessary consent from a parent or legal guardian.

You agree to use our website only for lawful purposes and in accordance with these Terms.

You must not:

Use our website for fraudulent or unlawful activities.
Attempt to gain unauthorized access to our systems.
Distribute malicious software, viruses, or harmful code.
Interfere with the security or functionality of our website.
Copy or exploit website content without authorization.

We reserve the right to restrict access where necessary to protect our website, customers, or business, subject to applicable law.

2. Products and Services

LuxeLather offers soap dispensers, glass bottles, bathroom accessories, and related home products.

We aim to provide accurate product descriptions, images, measurements, materials, and specifications.

However, product appearance may vary slightly due to:

Screen brightness and display settings.
Lighting conditions during photography.
Minor manufacturing variations.
Differences in color perception.

We make reasonable efforts to ensure product information is accurate and will correct material errors when identified.

3. Pricing and Payments

All prices are displayed in the currency indicated on our website at checkout.

Prices may change without prior notice, but changes will not affect orders already accepted at the agreed purchase price.

Payment must be completed using one of the payment methods available at checkout.

We use supported payment processing services to facilitate secure transactions.

We do not guarantee that every payment method will be available in every country.

4. Order Acceptance

After placing an order, you may receive an order confirmation email.

An order confirmation acknowledges receipt of your order but does not necessarily mean that the order has been accepted.

We may contact you if there is an issue involving:

Product availability.
Payment authorization.
Incorrect pricing.
Incomplete shipping information.
Suspected fraudulent activity.

If we cannot fulfill an order after payment has been collected, we will provide an appropriate refund.

5. Shipping and Delivery

LuxeLather offers free worldwide shipping on eligible orders placed through our website.

Our estimated delivery timeframe is 7–10 business days.

Delivery estimates may vary depending on the destination, customs procedures, carrier operations, and other circumstances beyond our reasonable control.

Further information is available in our Shipping Policy.

6. Returns and Refunds

We offer a 30-day return and refund policy.

Eligible products may be returned within 30 calendar days after delivery.

We provide free return shipping for approved returns and do not charge restocking fees.

Please review our Return & Refund Policy for eligibility requirements, procedures, and refund processing information.

7. Customer Information

You agree to provide accurate and complete information when placing an order.

This includes:

Full name.
Valid email address.
Correct shipping address.
Contact telephone number when requested.
Accurate payment information.

You are responsible for reviewing your order details before completing checkout.

If you notice an error, please contact our support team promptly.

8. Intellectual Property

Unless otherwise stated, the LuxeLather brand name, website design, written content, and original creative materials are owned by LuxeLather or used under appropriate authorization.

You may not reproduce, distribute, or commercially exploit protected content without permission.

Third-party trademarks, product images, and other materials remain the property of their respective owners.

9. Third-Party Services

Our website may use third-party services for:

Payment processing.
Website hosting.
Order fulfillment.
Shipping and tracking.
Analytics.
Customer support.

These services may operate under their own terms and privacy policies.

We are not responsible for third-party websites or services beyond the extent required by applicable law.

10. Website Availability

We aim to keep our website available and functioning properly.

However, temporary interruptions may occur due to maintenance, updates, technical issues, or circumstances beyond our control.

We do not guarantee uninterrupted access to the website.

11. Limitation of Liability

To the maximum extent permitted by applicable law, LuxeLather will not be liable for indirect, incidental, or consequential losses arising solely from the use or inability to use our website.

Nothing in these Terms excludes or limits liability that cannot legally be excluded, including applicable consumer protection rights.

12. Privacy and Personal Information

We respect the privacy of our customers.

Personal information collected through our website is handled in accordance with our Privacy Policy and applicable privacy laws.

Please review our Privacy Policy for information about how personal data is collected, used, stored, and shared.

13. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our business operations, website functionality, or applicable legal requirements.

Updated terms will be published on this page.

Changes will apply prospectively unless otherwise permitted or required by law.

14. Governing Law

These Terms are governed by the applicable laws of Alberta, Canada, and the federal laws of Canada applicable therein, subject to any mandatory consumer protections and jurisdictional rights that apply to customers in other locations.