Shipping policy

LuxeLather | Worldwide Shipping Information

At LuxeLather, we believe that beautiful home essentials should be accessible wherever you live.

We are pleased to offer free worldwide shipping on orders placed through our official website.

This Shipping Policy explains our shipping rates, delivery estimates, order processing procedures, tracking information, and other important details.

1. Free Worldwide Shipping

LuxeLather offers FREE worldwide standard shipping.

Our shipping benefits include:

  • Free standard shipping to supported destinations worldwide.

  • No minimum order value required.

  • No standard shipping charges at checkout.

  • Shipment tracking when provided by the carrier.

  • An estimated delivery timeframe of 7–10 business days.

If a destination cannot be served because of legal restrictions or carrier limitations, we will notify the customer and arrange an appropriate resolution, including a refund where necessary.

2. Estimated Delivery Time

Our estimated delivery timeframe is:

7–10 business days

This estimate generally refers to the delivery period after an order has been processed and dispatched.

Business days typically exclude weekends and public holidays.

Delivery estimates are not guaranteed arrival dates.

Actual delivery times may vary depending on:

  • Destination country or region.

  • Customs clearance.

  • Local postal services.

  • Carrier availability.

  • Weather conditions.

  • Public holidays.

  • Unexpected transportation disruptions.

We will make reasonable efforts to communicate significant delays when information becomes available.

3. Order Processing

Orders are prepared for shipment after successful payment confirmation.

Processing may include:

  • Payment verification.

  • Product availability checks.

  • Order preparation.

  • Protective packaging.

  • Shipment arrangement.

Once your order has been dispatched, you will receive a shipping confirmation when the relevant notification service is available.

The estimated 7–10 business day delivery period does not include any additional time required for order processing.

4. Shipping Destinations

LuxeLather serves customers internationally.

We aim to ship to destinations supported by our fulfillment and delivery partners.

Shipping availability may be affected by local import regulations, carrier restrictions, or circumstances outside our control.

If we cannot ship to your address, we will contact you using the information provided during checkout.

5. Shipping Costs

Standard worldwide shipping is free.

There is no minimum purchase requirement to qualify.

If optional premium delivery services become available, any applicable additional charges will be clearly displayed before purchase.

We do not add undisclosed standard shipping fees after checkout.

6. Order Tracking

When tracking information is available, it will be sent to the email address provided during checkout.

Tracking updates may take some time to appear after a shipment has been collected by the carrier.

If you need assistance locating your order, please contact:

support@luxelather.store

Include your order number so our team can assist you.

7. Customs Duties and Import Taxes

International orders may be subject to customs duties, import taxes, or other government charges imposed by the destination country.

These charges are separate from our free shipping offer.

Unless expressly stated otherwise at checkout, customers are responsible for applicable import duties and taxes.

We recommend checking local import regulations before placing an international order.

8. Incorrect Shipping Information

Customers are responsible for providing complete and accurate delivery details.

Please verify:

  • Recipient name.

  • Street address.

  • Apartment or unit number.

  • City and region.

  • Postal or ZIP code.

  • Country.

  • Contact information.

If you notice an error after placing your order, contact us as soon as possible.

We will attempt to update the address before dispatch where operationally possible.

Address changes cannot always be completed once an order has shipped.

9. Delayed Deliveries

Although we aim to deliver orders within the estimated timeframe, delays may occasionally occur.

If your order has not arrived within the expected period, please contact our support team.

We will review the available tracking information and assist with the next steps.

If an order is confirmed lost or cannot be delivered, we will offer an appropriate resolution, which may include a replacement or refund.

Your statutory rights regarding delayed or undelivered goods remain unaffected.

10. Damaged Packages

If your package arrives visibly damaged, please inspect the contents carefully.

If an item is broken, defective, or missing, contact us with:

  • Your order number.

  • A description of the issue.

  • Photographs of the item and packaging, if available.

Because our collection includes glass soap dispensers and decorative home accessories, we encourage careful inspection after delivery.

We will assist with a suitable resolution in accordance with our Return & Refund Policy and applicable law.

11. Multiple Shipments

Some orders may be shipped in separate packages depending on product availability and fulfillment arrangements.

If your order is divided into multiple shipments, you may receive separate tracking updates.

No additional standard shipping charges will apply.

12. Returns and Refunds

LuxeLather offers free returns within 30 calendar days of delivery for eligible purchases.

Please review our Return & Refund Policy for complete information.

13. Contact Us

For shipping questions, delivery updates, or order tracking assistance:

LuxeLather

Website: https://luxelather.store

Email: support@luxelather.store

Phone: +1 (403) 880-0702

Business Address:

273091 Panorama Rd
Rocky View County, AB T4B 4Z1
Canada

We appreciate your patience and thank you for shopping with LuxeLather.